CA Privacy Policy for SugarbearPRO

 

Effective Date: May 21, 2025

 

Welcome to SugarbearPRO ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable laws. By using our website [insert website URL] or services, you consent to the practices described below.

 

1. Information We Collect

 

We collect personal information that identifies, relates to, or could reasonably be linked to you, as defined by the CCPA. Categories of information include:

a. Personal Information

  • Identifiers: Name, email address, phone number, postal address, IP address, or account username.
  • Financial Information: Credit card or payment details processed via third-party payment processors.
  • Commercial Information: Purchase history, products viewed, or shopping cart contents.
  • Internet Activity: Browsing history, pages visited, links clicked, and time spent on our site.
  • Geolocation Data: Approximate location based on IP address or shipping details.
  • Sensitive Personal Information: Account login credentials (e.g., username and password) or precise geolocation (if applicable).

b. Automatically Collected Information

  • Device/Browser Data: Browser type, operating system, device type, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies for site functionality, analytics, and personalized advertising. You can manage preferences via our cookie consent tool or browser settings.

c. Third-Party Information

  • Data from analytics providers (e.g., Google Analytics), advertising networks, or social media platforms.
  • Information from payment processors to complete transactions.

d. Children’s Data

We do not knowingly collect personal information from children under 16 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).

 

2. How We Use Your Information

 

We use your personal information for:

  • Order Processing: Fulfilling orders, processing payments, and providing customer support.
  • Service Improvement: Analyzing site usage to enhance functionality and user experience.
  • Marketing: Sending promotional emails, newsletters, or targeted ads (you may opt out at any time).
  • Personalization: Tailoring content or recommendations based on your preferences or browsing history.
  • Legal Compliance: Meeting regulatory requirements or responding to legal requests.
  • Fraud Prevention: Detecting and preventing fraudulent transactions or security threats.

3. How We Disclose Your Information

 

We may share personal information as follows:

  • Service Providers: With third-party vendors (e.g., payment processors, shipping companies, analytics providers) who perform services on our behalf, bound by contracts to protect your data.
  • Business Transfers: During a merger, acquisition, or sale of assets, your data may be transferred, subject to this policy.
  • Legal Obligations: When required by law, such as in response to a subpoena or court order.
  • Advertising Partners: With third parties for targeted advertising, subject to your opt-out rights.

We do not sell your personal information for monetary consideration. However, sharing data for targeted advertising may be considered a “sale” or “sharing” under the CCPA. You can opt out of such sharing (see Section 5).

 

4. Categories of Personal Information Collected, Disclosed, or Sold/Shared

 

In the past 12 months, we have collected and disclosed the following categories of personal information for business purposes (e.g., to service providers):

  • Identifiers: Collected and disclosed (e.g., to payment processors, shipping providers).
  • Financial Information: Collected and disclosed (e.g., to payment processors).
  • Commercial Information: Collected and disclosed (e.g., to analytics providers).
  • Internet Activity: Collected and disclosed (e.g., to advertising networks).
  • Geolocation Data: Collected and disclosed (e.g., for shipping or analytics).
  • Sensitive Personal Information: Collected (e.g., account credentials) but not disclosed except as necessary for service provision.

We may have “sold” or “shared” (as defined by CCPA) identifiers and internet activity data with advertising partners for targeted ads, subject to your opt-out rights.

 

5. Your California Privacy Rights

 

Under the CCPA/CPRA, California residents have the following rights:

  • Right to Know: Request details about the personal information we collect, use, disclose, or sell/share, including categories, sources, and purposes.
  • Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., completing transactions or legal obligations).
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information for targeted advertising.
  • Right to Limit Use: Limit the use of sensitive personal information to specific purposes (e.g., providing services).
  • Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise your rights, contact us at:

  • Email: hello@sugarbearpro.com

Please provide your name, contact details, and the specific right you wish to exercise. We will verify your identity and respond within 45 days (extendable by 45 days if needed). You may make up to two free requests per year. Authorized agents may submit requests on your behalf with proper documentation.

To opt out of the sale/sharing of your personal information, contact us directly.

 

6. Data Security

 

We use reasonable security measures, such as encryption, access controls, and secure servers, to protect your information. However, no system is fully secure, and we cannot guarantee absolute protection. Contact us immediately if you suspect unauthorized use of your data.

 

7. Data Retention

 

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example, purchase data is kept for order fulfillment and accounting, and account data is retained while your account is active. You may request deletion as described in Section 5.

 

8. Third-Party Links

 

Our website may link to third-party sites (e.g., social media, payment processors). We are not responsible for their privacy practices. Review their policies before sharing information.

 

9. Cookies and Tracking

 

We use cookies and similar technologies for essential functions (e.g., maintaining your cart), analytics, and targeted advertising. You can manage cookie preferences through our consent tool or browser settings.

 

10. Children’s Privacy

 

We comply with COPPA and do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such data, contact us to request removal.

 

11. Updates to This Policy

 

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. We encourage periodic review.

 

12. Contact Us

 

For questions, concerns, or to exercise your rights, contact:

  • Email: hello@sugarbearpro.com

You may also file a complaint with the California Attorney General at www.oag.ca.gov/privacy.