WA Privacy Policy for SugarbearPRO

 

Effective Date: May 21, 2025

 

Thank you for visiting SugarbearPRO ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information, including consumer health data, in compliance with Washington State laws, including the Washington My Health My Data Act (MHMDA), and other applicable regulations. By using our website https://sugarbearpro.com/ or services, you agree to the practices described in this policy.

 

1. Information We Collect

 

We collect information to provide and improve our products and services. The types of information we collect include:

a. Personal Information

  • Contact Information: Name, email address, phone number, and shipping/billing address provided during account creation, purchases, or customer support inquiries.
  • Payment Information: Credit card details or other payment information processed through our third-party payment processors.
  • Account Information: Username, password, and preferences associated with your account.
  • Purchase History: Details of products or services purchased, including order dates and amounts.

b. Consumer Health Data (as defined by MHMDA)

  • Health-related data, such as information about physical or mental health conditions, inferred from purchases of health-related products (e.g., medical supplies, fitness equipment), or provided directly by you.
  • Data that may indicate health status, such as dietary preferences or wellness product interactions.

c. Automatically Collected Information

  • Internet Protocol (IP) Address: Used to direct internet traffic to you.
  • Device and Browser Information: Type of browser, operating system, and device used to access our site.
  • Browsing Activity: Pages visited, links clicked, and time spent on our site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance site functionality, personalize your experience, and track usage for analytics and advertising. You can manage cookie preferences through your browser settings.

d. Information from Third Parties

  • Data from third-party services like Google Analytics, AdSense, or social media platforms for analytics, marketing, or ad targeting.
  • Information from payment processors to facilitate transactions.

We do not knowingly collect personal information from children under 13 without parental consent, in compliance with COPPA.

 

2. How We Use Your Information

 

We use your information for the following purposes:

  • Order Fulfillment: Process and ship orders, communicate order status, and provide customer support.
  • Service Improvement: Analyze site usage to enhance functionality and user experience.
  • Marketing and Advertising: Deliver personalized ads, promotions, or newsletters (you may opt out at any time).
  • Consumer Health Data: Process health-related data only with your consent or as necessary to provide requested products/services (e.g., fulfilling orders for health products).
  • Legal Compliance: Comply with applicable laws, including Washington’s MHMDA, and respond to legal requests.

 

3. How We Share Your Information

 

We may share your information as follows:

  • Third-Party Service Providers: With trusted partners (e.g., payment processors, shipping companies, analytics providers) who assist in operating our business. These providers are contractually obligated to protect your data.
  • Legal Obligations: When required by law, such as in response to a subpoena or to comply with Washington’s Public Records Act (RCW 42.56) if applicable.
  • Business Transfers: In the event of a merger, acquisition, or bankruptcy, your data may be transferred to the acquiring entity, subject to this policy.
  • With Consent: We share consumer health data only with your explicit consent, unless necessary to provide a requested product or service.

We do not sell your personal information or consumer health data for monetary consideration. However, we may share de-identified or aggregated data for analytics or marketing purposes.

 

4. Your Rights Under Washington Law

 

Under the Washington My Health My Data Act and other applicable laws, Washington residents have the following rights:

  • Access: Request details about the personal or consumer health data we collect, use, or share.
  • Correction: Request corrections to inaccurate personal information.
  • Deletion: Request deletion of your personal or consumer health data, subject to legal exemptions.
  • Opt-Out: Opt out of data sharing, targeted advertising, or certain processing activities.
  • Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at hello@sugabearpro.com. Please provide your full name, contact details, and the specific right you wish to exercise. We will respond within 45 days (extendable by an additional 45 days if necessary) at no charge, up to two requests per 12-month period.

 

5. Data Security

 

We implement reasonable measures to protect your information, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection. If you believe your data has been misused, contact us immediately.

 

6. Third-Party Links and Services

 

Our website may contain links to third-party sites (e.g., payment processors, social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

 

7. Cookies and Tracking Technologies

 

We use cookies to enhance your experience, such as remembering items in your cart or personalizing content. You can opt out of non-essential cookies via our cookie consent tool or browser settings.

 

8. Data Retention

 

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example, account information is kept while your account is active, and consumer health data is deleted upon request unless needed for legal compliance.

 

9. Special Protections for Minors

 

We comply with COPPA and do not knowingly collect data from children under 13 without parental consent. If you believe we have collected such data, contact us to have it removed.

 

10. Updates to This Policy

 

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

 

11. Contact Us

 

For questions, concerns, or to exercise your rights, contact us at:

  • Email: hello@sugarbearpro.com

If you believe your information is being used improperly, please contact us immediately. You may also file a complaint with the Washington State Attorney General’s Office.

 

12. Compliance with Washington Laws

 

This policy complies with the Washington My Health My Data Act (effective March 31, 2024, for regulated entities; June 30, 2024, for small businesses) and other state laws, including RCW 42.56 (Public Records Act). Consumer health data is protected with specific consent requirements, and we maintain a separate health data policy linked on our homepage as required by MHMDA.